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Return & Exchange

Thank you for shopping at BeinCool.com. Our online shop provides unique fashion product from our independent designers back by high-quality material and reliable production. 

15 Days Easy Exchange and Return:

Online Purchase (swimwear & final sale excluded) are valid for exchange and return within 15 days from the day customer receive the goods. Our return center is in China.

Simply follow the instructions, and submit a request for return/exchange on your order page and we will try our best to meet your request.

Return &Exchange Condition

  1. Please contact us within 15 days starting from the day you receive your order.
  2. Final sale products, swimwear, jewelry are not covered by warranty.
  3. Returns must be received in new condition, unused, unworn, unwashed, unaltered in any way. Items returned with obvious use, makeup, deodorant, perfume or stains will be subject to refusal.
  4. Any addresses on the parcel are not approved as a return address. Returned package without authorized return address from customer service representatives will not be refunded or exchanged.
  5. Contact customer service for the return address. Email: service@beincool.com
  6. After receiving your returned package, we will issue the refund to your original payment account within a week or ship out an exchange order within 3 days accordingly.

Return Progress

  1. Please contact us for a return/exchange request.
  2. Our customer service will contact with you in 24 hours after return/exchange request approved.
  3. Ship the return package to our warehouse and submit the return shipping tracking information(tracking number & delivery company) on our website.
  4. Refund or exchange will be issued in one week after we receive you returned package. A confirmation email of refund or exchange will be sent to your email box.

Order Cancellation

Your order will be fully refunded if it’s canceled within 24 hours of purchase. Please submit a help ticket from Contact Us if you decide to cancel the order. For orders canceled after 24 hours of purchase but before shipment, a 15% cancellation fee is applied. We will NOT accept order cancellation request if the order has already been shipped.

Contact us

If you have further questions/issues, please don’t hesitate to contact us at service@beincool.com